Shipping Policy
Processing time
Orders ship within 1–2 business days. We don't ship on weekends or holidays. During busy seasons, processing may take a little longer, and we'll post any changes on our site.
Shipping methods & delivery
We ship with USPS, UPS, and FedEx. You'll receive a tracking number by email once your order ships. Delivery dates are estimates from the carrier and aren't guaranteed.
Carrier delays
Once your order is handed to the carrier, delivery timing is out of our control. Because our products are food items, we cannot accept returns, and we're unable to offer refunds or reships for carrier delays.
Shipping protection (Route)
You can add Route shipping protection at checkout. Orders protected by Route are covered if a package is lost, stolen, or damaged. A domestic package is considered lost when its tracking hasn't updated for 7 days. To file a claim, visit route.com or use the Route app.
Orders without shipping protection are not eligible for refunds or reships due to carrier delays, loss, or theft. If tracking stops updating, contact us, and we'll help you follow up with the carrier.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address entered by the customer. Packages returned to us because of an incorrect address can be reshipped for an additional shipping fee.
Holiday shipping
Order by our posted holiday cutoff dates to receive your order in time. Orders placed after the cutoff are not guaranteed to arrive before the holiday.
Questions?
Email us at info@simplysucre.com, and we'll be happy to help




